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Terms and Conditions

Effective Date: 25 November, 2025
Last Updated: 25 November, 2025

1. Introduction

Welcome to Miova, operated by Miova Limited (“Miova”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website (miova.io) and our application (“Platform”), including any related services, notifications, and communications.

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use Miova.

 

2. Definitions

For the purpose of these Terms:

  • “Platform” means the Miova web application, including all associated tools, functionalities, features, notifications, and services made available by Miova Limited.

  • “User”, “you”, or “your” means any individual or organisation accessing or using the Platform.

  • “Contract Data” means any contract documents, details, metadata, dates, notes, or other information uploaded, forwarded, or otherwise provided by Users to be stored or processed within the Platform.

  • “Services” means the features provided by Miova, including contract tracking, email-based contract loading, reminders, notifications, and related support services.

  • “Email Loader Service” means the service that allows Active Users to forward contract documents to uploads@miova.io, for Miova to review, process, and enter Contract Data into the Platform. Miova may utilise AI tools to assist with data extraction and data entry.

 

3. Eligibility

You must be at least 18 years old to use the Platform. By using Miova, you confirm that you are legally capable of entering into binding contracts.

If you are using the Platform on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.

 

4. Our Services

Miova provides tools that enable Users to:

  • Store contract details such as key dates, terms, and provider information.

  • Receive reminders and notifications about renewal and termination deadlines.

  • Track upcoming obligations and manage renewal conversations.

  • Utilise the Email Loader Service for Miova to input Contract Data on your behalf.

Important Disclaimers

  • Miova does not provide legal advice, review contract content for legal accuracy, or make decisions on your behalf.

  • Contract Data entered via the Email Loader Service is based solely on the information visible in the documents you provide.

  • Miova does not guarantee the accuracy or completeness of extracted or entered data, whether processed manually or with the assistance of AI.

  • You remain solely responsible for verifying all Contract Data in the Platform and ensuring its accuracy.

 

5. Email Loader Service

By using the Email Loader Service, you understand and agree that:

  1. You may forward contract documents to contracts@miova.io for processing.

  2. Miova will use reasonable efforts to extract and input key Contract Data into your account.

  3. Miova may use manual review, automated tools, or artificial intelligence platforms to assist with extraction or processing of Contract Data.

  4. Miova does not guarantee specific turnaround times for processing documents.

  5. Miova does not interpret, validate, or verify contract terms beyond extracting visible information.

  6. You must review all entered Contract Data for accuracy and completeness.

  7. You represent and warrant that you have the right to send the contract documents to Miova for processing.

Miova is not liable for:

  • Errors, omissions, misinterpretations, or inaccuracies in Contract Data processed via the Email Loader Service, whether caused manually or by AI tools.

  • Any resulting missed obligations, renewal opportunities, terminations, or business impacts.

 

6. User Responsibilities

By using the Platform or Services, you agree to:

  • Provide accurate, current, and complete information when submitting or reviewing Contract Data.

  • Review all Contract Data entered via the Email Loader Service to ensure correctness.

  • Maintain the security of your login credentials and notify us of any unauthorised access.

  • Comply with all legal obligations relating to contract renewals, negotiations, cancellations, and terminations.

  • Not use the Platform for unlawful, fraudulent, or harmful purposes.

You are solely responsible for all decisions and actions relating to your contracts.

 

7. Availability and Maintenance

We strive to provide continuous access to our Platform and Services; however:

  • Miova may be temporarily unavailable due to maintenance, upgrades, outages, or unexpected issues.

  • We do not guarantee uninterrupted operation or the absence of errors.

  • Miova is not liable for any loss arising from downtime or technical issues.

 

8. Intellectual Property

All intellectual property related to the Platform, including software, branding, design, and content, is owned by Miova Limited or its licensors.

You are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose.

You must not:

  • Copy, modify, reverse engineer, or distribute any part of the Platform.

  • Use Miova’s trademarks or branding without written consent.

 

9. Privacy

Our collection and processing of personal data is governed by our Privacy Policy.
By using the Platform or Email Loader Service, you consent to the processing of personal and contract information in accordance with that policy.

 

10. Limitation of Liability

To the fullest extent permitted by law:

  • Miova Limited, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Platform or Services.

  • This includes loss of profits, missed renewal opportunities, business interruption, contractual disputes, or inaccurate Contract Data.

  • Miova’s total liability in any 12-month period shall not exceed the amount you have paid to Miova in that period (if any).

 

11. Indemnification

You agree to indemnify and hold harmless Miova Limited and its personnel from any claims, losses, liabilities, damages, and expenses arising from:

  • Your use of the Platform or Email Loader Service;

  • Any breach of these Terms;

  • Any inaccuracy in Contract Data, including data entered on your behalf;

  • Any disputes or losses relating to your contracts or third-party relationships.

 

12. Termination

We may suspend or terminate your account if:

  • You breach these Terms,

  • You misuse the Platform, or

  • We discontinue our services.

Upon termination, your right to use the Platform ceases immediately.
Sections intended to survive termination (including Sections 8–12) will continue to apply.

 

13. Amendments

We may update these Terms at any time. The current version will always be available on our website.
Continued use of the Platform constitutes acceptance of the updated Terms.

 

14. Governing Law

These Terms are governed by the laws of New Zealand.
You submit to the exclusive jurisdiction of New Zealand courts for any disputes relating to these Terms or the Platform.

 

15. Contact Information

If you have questions about these Terms, please contact:

Miova Limited

Email: hello@miova.io

 

16. Entire Agreement

These Terms constitute the entire agreement between you and Miova and supersede all prior understandings or agreements regarding the Platform.

 

Acknowledgement

By using Miova, you acknowledge that you have read, understood, and agreed to these Terms.